β Service Policies
π Service Area
We proudly serve Long Beach County, Los Angeles County, and Orange County.
Visits outside this area may incur additional fees based on distance and time.
π Scheduling & Cancellations
We believe in flexibility.
There are no fees for cancellations or reschedules β just let us know as soon as possible so we can adjust accordingly.
Holidays may limit availability β please schedule early.
π³ Payments & Billing
Payment is due after service is completed.
We offer per-visit or monthly billing, with per-visit as the preferred option.
We accept all major payment methods, including cash, card, Zelle, and check.
Invoices not paid within 7 days may incur late fees or a pause in service.
π Refunds & Plan Cancellations
We do not offer refunds for completed services.
If a monthly plan is canceled mid-cycle, clients are only charged for the services already completed.
Memberships may be temporarily paused for vacations or tank-related issues.
π¨ Priority On-Demand Checkups
Clients on a membership plan receive one free Priority On-Demand Checkup per month for urgent concerns (e.g., unusual fish behavior, equipment failure).
Additional checkups within the same month are billed at the standard rate for your tank size.
Note: We do not offer emergency or insurance-style services and cannot guarantee same-day availability.
π οΈ Custom Installations
Custom projects require a 50% non-refundable deposit.
Timelines are typically 3β4 weeks, though they may vary based on availability and design complexity.
If a project is canceled after materials have been purchased or work has started, the deposit is non-refundable.
Free consultations are offered for custom design planning.
π Livestock Health Policy
We cannot guarantee livestock survival due to many variables outside our control.
For new custom installs:
- If the first fish introduced by us die within the first two service visits, we will replace them at no charge, up to $500 in total value.
- Applies only if no external livestock or tank changes were made by the client.
- Fish or groups of livestock valued over $500 will be credited up to that amount.
π Access & Responsibility
Clients are not required to be home during service.
By providing keys, codes, or access methods, clients affirm Advantage Aquariums has permission to enter solely for aquarium service.
We are not liable for unrelated property issues. Please aim to clear a 3β4 foot space around the tank, though it is not mandatory.
β οΈ Client Responsibility for Equipment
Clients are responsible for the condition and ongoing maintenance of all aquarium equipment, including items installed by Advantage Aquariums.
While we ensure proper setup at the time of installation, we do not cover repair or replacement costs for equipment that malfunctions after installation unless a written warranty or service guarantee was provided at the time of service.
πΈ Documentation and Photo Use
By receiving service, clients grant Advantage Aquariums permission to document tank conditions through photos or notes for internal use.
No identifying images or client information will be shared publicly without explicit consent.
π Policy Updates
These service policies are subject to change. We will provide reasonable notice of updates when possible.
βοΈ Limitation of Liability
Advantage Aquariums is not liable for incidental or consequential damages related to aquarium services, including but not limited to livestock death, equipment failure, or water damage resulting from pre-existing conditions or client-owned equipment.
π¬ Frequently Asked Questions (FAQ)
How long does a service take?
Most appointments take 30 to 60 minutes, depending on tank size and condition.
Do I need to be home during service?
No. Just provide access instructions in advance.
What if I forget to feed or top off my tank?
Weβll do our best to correct minor issues during our visit. For long-term success, follow any instructions we leave behind.
Do you bring your own water or use mine?
We typically bring our own conditioned water. For large tanks, we may coordinate with you to use filtered on-site water if safe.
Do you service saltwater, freshwater, and reef tanks?
Yes. We work with freshwater, saltwater, reef, planted, and specialty systems.
Do you sell fish or coral?
Not directly, but we partner with top vendors and can source, deliver, and acclimate livestock for you.
How often should I get service?
- Weekly for high-performance reef tanks or commercial aquariums
- Bi-weekly for standard tanks
- Monthly only for low-maintenance systems
Do you offer one-time cleanings?
Yes. These are more expensive and labor-intensive but are a great way to reset a neglected tank.
Can I get help even if Iβm not a regular client?
Yes. We offer consultations and one-off diagnostic visits.
What happens if I move or cancel service?
You may cancel at any time. No contracts. Weβll settle any outstanding balance for work already completed.
What if my tank is a mess?
No judgment. Weβll handle it.
Whatβs included in a membership plan?
- Priority scheduling
- All supplies delivered and installed
- One free Priority Checkup per month
- Free fish food with weekly plans
- Cancel anytime β no contracts, no pressure
Are you insured?
Yes, Advantage Aquariums carries liability insurance to protect both our clients and our team.
Do you work with businesses too?
Yes. We serve homes, offices, clinics, restaurants, and other commercial locations.
Do you relocate tanks?
Yes β tank breakdowns and relocations are available by quote.
Do you track water parameters?
Yes, we regularly check water chemistry. Results are available upon request.
Do you deliver and install equipment like filters or lights?
Yes. These items are billed separately from service.
Do you keep service records?
We're currently developing a system for internal documentation of services, including notes and photos.
Do you ever say no to certain tanks?
In rare cases β extremely large systems, unusual species, or unique setups may require consultation before agreeing to service.
Do you offer service reminders?
Sometimes. We are working toward more consistent reminders via text or email.
Contact Us
π (562) 221-4003
π§ [email protected]
